Business Operations

How to Troubleshoot Email Deliverability Issues

A common problem all email marketers face is email deliverability.  There’s nothing more frustrating to find out that the reason your leads and prospects are not responding to your email is because they don’t see them in their inbox.  Ugh.

There are some best practices you can employ to help improve your chances of hitting the inbox. The options will vary, depending on the email service provider you’re using, and some ESPs have a better track record than others when it comes to deliverability.

While they don’t like to talk about it, all email service providers tend to have trouble with certain email domains.  I have found yahoo, hotmail and sbglobal email addresses to be particularly troublesome in many of my clients’ businesses.

What you can do to increase email deliverability:
  1. Do not buy your email list.  Full stop.  don’t. do. it.
  2. Employ health cleanliness best practices.  This  includes scrubbing your list to:  (this can be done manually, or automated through your ESP or as a 3rd party tool)
    • Remove duplicate addresses.
    • Remove addresses with typos.
    • Fix addresses with typos.
    • Update invalid addresses.
    • Remove invalid addresses.
    • Delete emails from hard or soft bounces.
    • Remove old/inactive customers
  3. Implement re-engagement campaigns and remove prospects that do not re-engage.
  4. Encourage your leads to whitelist your domain.  Here’s a handy tool to create your own branded instructions:
  5. Set up your SPF and DKIM records with your email service provider. (Check with your specific email service provider for instructions.)
  6. Don’t use a free email to send marketing emails (like Gmail). You will get higher deliverability from emails with your business domain (ie:  I recommend GSuite for email hosting.
  7. Enable confirmed opt-ins for your list.  Depending on your ESP, this may also be referred to as double opt-in.

If you’re certain there’s an issue, try this free tool: from Adrian Savage.  He’s an expert in email deliverability and a trusted resource in the Infusionsoft and Memberium communities.

Not sure where to start or how to deploy and manage a list hygiene strategy for your online business?  I can help!

Systems & Tools

How to Choose An Email Marketing & CRM Platform

In order to conduct email marketing, you need an email marketing platform used to collect and nurture legitimate leads (following GDPR and CANSPAM regulations).  You then conduct email campaigns to the leads on your list.

Depending on your budget and needs, there are a number of platforms that vary in sophistication and features from the most basic to “all in one” solutions that include lead generation, marketing automation, nurturing and sales all together in one platform.

At the minimum, you’ll want to ensure your platform of choice allows:

  • double opt-in or confirmed optins – Have you ever opted into to a list and then gotten an email, “please confirm your email”?  That’s exactly what confirmed opt-in is.

    This best practice is recommended as part of email list hygiene to ensure that the lead absolutely intended on signing up for your list.  You’ll find that your list open rate is higher,and your complaints are lower if you employ confirmed opt-ins.

  • list segmentation – Each platform will have a slightly different mechanism for segmentation.  You’ll see this listed as sub-lists, tags, etc.  

    Segmentation allows you to send relevant information to your email list based on each contact’s interests or other information collected by your system (which form they used to sign up, what did they download), location, purchase history, etc.  

  • form builder, email builders and optionally, landing page builder – Most modern platforms allow for drag and drop asset creation and mobile friendly formats.  Some are better than others, and you may need to plan on hiring someone with technical ability for custom forms and emails to match your branding, depending on your platform of choice.

  • integrations and accessibility – For the most flexibility, you’ll want to choose a platform that integrates with other similar or complementary systems and platforms to extend functionality or add features that other systems handle better for your business.

    ie: Zapier, WooCommerce, Analytics 

Here are my favorite marketing automation systems below.  

keapInfusionsoft is a small business software that up until recently, was also the company name.  Now, the company name is Keap and it has two product lines: Infusionsoft by Keap and Keap (Pro and Grow).  The differentiator between the different products is related to the complexity of your business needs.
In 2016, I became an Infusionsoft Certified Consultant, and I’m admittedly biased towards the original flagship product (Infusionsoft) which offers a powerful “all in one” marketing automation/CRM/eCommerce solution.  But all of that comes at a significant price tag, and it’s not simple to set up, manage and maintain.  So if you’re not quite at the 6-figure level, then you’ll want to look at the simpler and more cost effective Keap options.

Features of note: Powerful segmentation via tags and automations in Campaign Builder.  Email Marketing, CRM and eCommerce all in one solution for powerful marketing automation.  Advanced marketing and sales automation for every step through the customer lifecycle.

Infusionsoft integrates with Membership Management software like Memberium and Accessally for powerful program and member management.


ActiveCampaignActive Campaign was designed to be easy to learn, set up and use without a huge learning curve.  It’s a fantastic solution for non-techie folks who want to automate their online marketing.

Features of note: Segmentation is simple, easy to use and incredibly in-depth. You can see all of the automations in your business in a single view.  Site-tracking allows for follow-up and triggered messages to leads based on actions they take on your website.

I also love that they have real-time support.

Active Campaign also integrates with my favorite Membership Management System: Memberium.

The only thing missing is eCommerce.  Instead, you’ll want to integrate WooCommerce (or Shopify) with Active Campaign in order to create order forms, sell products, and sync with your CRM inside Active Campaign.


ConvertKitConvertKit is an amazing option for those on a budget or don’t have a large online presence already.  It’s also super simple and intuitive to use.

Features of note: Customizable landing pages and web forms.  This is great if you don’t already have a service like Leadpages, or don’t have a website.  This feature alone (landing pages) is what makes ConvertKit a standout in my books.

Also, don’t overlook this feature: Tag-based segmentation to organize and understand your subscribers for powerful email marketing automation.  

For those on paid plans, visual automations for marketing campaigns similar to what you’d see in Active Campaign are available, making this a solid marketing automation platform.  

Their pricing structure is hard to beat (for smaller lists) as well, with a robust free plan, making it a great option if all you’re looking for is email marketing and not an all-in-one solution. 

If your list is already over 5000, I recommend looking at Active Campaign or other alternatives instead.


For tools that provide email marketing automation at a lower budget and less complexity, take a look at these listed below.

Your turn: What’s your favorite email marketing or automation platform?